Repatriation

We guarantee that you will receive professional help of the highest quality. Our work is carried out efficiently and precisely to ensure that the repatriation process is carried out in a timely manner. You have our guarantee for the following- before, during and after our work is carried out:

24-hour Service

You can reach us at +47 22797745 and  repatriation@jolstad.no at all hours. Our repatriation team are fluent in several languages and have extensive experience with international transportation of human remains. Feel free to contact us for a non-binding consultation.

Database

Through handling a high volume of repatriation cases, we have built up an internal database that provides us with contact information and local document requirements to various countries around the world. This allows us give accurate information pertaining to requirements and costs in a timely manner.

Price information

We provide you with a detailed quote before using our services. A full overview of our prices can be found here.

Network

We have a large domestic and international network which allows us to assist with repatriation cases globally. We can also assist in finding respectable funeral homes abroad that can assist with local arrangements.

Care of the deceased

Our staff have been formally trained in all aspects of providing care after death. We do everything we can to ensure that the family can have a positive viewing experience once the repatriation has been carried out. Regardless of the family’s wishes, we always provide information on the condition of the deceased so further considerations may be taken.

Preparation of remains before transport

We generally place the deceased in zinc repatriation foil as required for international shipment. This product is much lighter and more environmentally friendly than traditional zinc coffins. On arrival, the foil is easily removed and can be disposed of in a suitable refuse container.

Outer protection

The coffin will be placed and securely fastened to a wood airfreight tray and will then be covered by a protective layer to prevent any damage during transit.

Embalming

Embalming is often required when human remains are transported internationally. We have our own certified in-house embalmers who can provide the highest standards of embalming for repatriation to all continents.

Data Protection

Our company is GDPR compliant and we have strict rules and guidelines for safe handling and storage of personal information. More information about data protection can be found here.

1. Contact police or local authorities

Call the police in the country you are visiting or contact local authorites. The local authorities will further on contact Norwegian authorities to inform about the bereavement. When these occations occurs, the local authorities together with Norwegian authorities have established official communication routines. Further proceedings with documentation and registration of the bereavement will therefore proceed automatically.

2. Contact your insurance company

The insurance company of the deceased will establish contact with a local funeral agency with all practical information and manage the preferred transportation of the bereaved.

3. Contact your embassy

Call the local embassy or consulate (alternatively –  call the Ministry of Foreign Affairs in Norway, if the country the bereaved are in does not have sufficient representation). A last option, ask for assistance from a funeral agency in Norway.

4. Involve a funeral agency

Talk with your preferred funeral agency about getting help and how to proceed with repatriation.

5. Transportation and coverage

Foreign services does not cover any expense when a Norwegian citizen dies abroad. Contact us to know what pertains to your specific situation.

6. Funeral on the location 

If the deceased do not have next of kin, the funeral will be done at the location of the death. Local authorities will pay the cost and performed through their laws and practices.

7. Other questions

If there are questions about heritage and change, please contact foreign stations or local authorities who will further on contact departments involved.

• If the case of death occurs in one of the Nordic countries or in the United Kingdom, NAV will cover the cost of transportation of the deceased. The insurance company or your preferred  funeral agency will support and provide all practical assistance during transportation.
• Norwegians citizens who are resident abroad must obtain and follow local rules and practices in their respective countries. Therefore the cost of transportation to Norway must be covered by the bereaved.

E-mail: repatriation@jolstad.no

Tel: +47 22 79 77 45