Assistance in the event of death

When a person dies, life is changed for many. For you and those closest to you, the change will be the greatest. It can feel chaotic and difficult to accept what has happened. Nevertheless, there are many practical things that have to be done after a death with many people having to be notified and a funeral to be planned.

Assistance in the event of death

What must be done after an event of death

  • Urgent assistance in the event of death

    A physician will complete a death certificate. This will take place no sooner than two hours after death has occurred.

    In the event of death occurring in an institution or hospital, a physician will be notified automatically. In the event of death occurring at home, the next of kin must contact emergency services. The death certificate will need to be completed before the deceased’s body can be collected.

    In certain cases, it is necessary to contact the police. The police must be notified if a dead body is found. This also applies to accidents and suspicious deaths.

  • Collection of deceased persons

    The collection of the deceased’s body, will be arranged together with the next of kin. Some people prefer that we do this immediately whereas others need more time.

    Our phone line is open 24/7.

    If death occurs abroad you should contact the deceased’s insurance company, the closest Norwegian embassy or consulate, or the Ministry of Foreign Affairs in Norway. If the deceased held valid travel insurance, the insurance company will arrange for the repatriation. The costs, will in most cases, be covered by the insurance. If the deceased did not hold valid travel insurance, the costs will need to be covered by the next of kin.

  • Funeral arrangements

    Burials should be performed with respect for the religion and beliefs of the deceased. Funerals normally take place within ten working days after the time of death.

  • The planning meeting

    Following a death, it is normal for the family to attend a planning meeting with one of our representatives. Arranging a time for this meeting is often one of the first things we agree upon.

    Our phone lines are staffed 24/7, including weekends and holidays. This means that you can contact us at any time for immediate assistance, or to arrange a meeting.

    More about the planning meeting

  • Coffin transport

    We will arrange the transportation of the coffin. Where the deceased will be transported to depends on where the death occurred, where the ceremony will take place, and whether it is a burial or a cremation.

    We can also assist in transporting the coffin over greater distances, both nationally and internationally.

    More about coffin transport

  • Ceremony

    The ceremony usually takes place within 1–2 weeks of the death.

    The next of kin will decide where the ceremony will be held and how it will be implemented. The ceremony often takes place in a church or chapel, but there are also other options available.

  • Paperwork and forms

    Several public offices must be notified in the event of a death, and we will ensure that this is done according to local requirements. During your meeting with us, you will receive accurate information about the agencies you will have to notify yourself.